According to Benjamin Hohlmann, the path to perfect coffee leads through training and education. He sees the hospitality industry as having a responsibility. It's not enough to install an expensive coffee machine in your business and select good beans. Pressure on the hospitality industry is increasing because customers can now prepare good coffee at home using increasingly simple methods.
In this interview with the Hotelier, Benjamin also brings up the topic of café crème/natural. But read for yourself: Hotelier_Kaffee_Benjamin_Hohlmann
