Refund policy

As a general rule: We only accept returns if there is a valid reason – for example, if something is damaged or there is another issue.

If you still wish to return something that is in perfect condition but does not meet your expectations, please contact us: kontakt@kaffeemacher.ch. We will work together to find a solution.

For a return to be possible, the following applies:

  • The item must be in the same condition as you received it – meaning unused and in its original packaging.

  • Coffee or other perishable goods as well as custom-made products (e.g. special orders or personalized items) cannot generally be returned by us.

Important: Please contact us first before returning anything. We do not accept unannounced returns.

If you have any questions, you can reach us anytime at kontakt@kaffeemacher.ch.


Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate and resolve the problem.


Exceptions / Items Not Eligible for Return
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made items (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift certificates.


Exchanges
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate transaction.


European Union – 14-Day Right of Withdrawal
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused and with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.


Refunds
We will notify you once we have received and reviewed your return, and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund within 10 business days to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at kontakt@kaffeemacher.ch.