Cancellation policy

 

Subscriptions can be changed, paused, or canceled at any time in the customer portal. 

Furthermore, our valid cancellation policy applies:

Returns & Cancellation

In principle, we only accept returns if there is a valid reason – for example, if something is damaged or there is another issue.

If you still want to return something that is in perfect condition but does not meet your expectations, please contact us: kontakt@kaffeemacher.ch We'll work together to find a solution.

For a return to be possible, the following applies:

The item must be in the same condition as you received it – meaning unused and in original packaging.

We cannot accept coffee or other perishable goods, as well as custom-made products (e.g., special orders or personalized items) for return.

Important: Please always contact us first before returning anything.

We do not accept unannounced returns.

If you have any questions, you can reach us anytime at kontakt@kaffeemacher.ch.