How does the coffee subscription work?

The process is simple. Once you've purchased one or more coffees as a subscription, your coffee will leave our warehouse at the interval you've chosen and make its way to you. For example, if you've selected a 4-week delivery, we'll ship the coffee every four weeks and charge the money using your selected payment method — only when a delivery is due.

How can I pause or cancel my subscription?

You can pause or cancel your subscription at any time in the customer portal. The image below shows the subscription portal. You can access it through your account on our website or via the link you'll receive by email with your first subscription order.

How can I skip an order or reschedule it?

You can skip an order by clicking "Skip order and payment" next to an upcoming order in the subscription portal.

You can reschedule an order by clicking "Reschedule" in the subscription portal. A calendar will open where you can easily select the date when your order should leave our warehouse. Note: this is not the date you'll receive the coffee.

If you want to permanently change your delivery interval, you can do this in the subscription portal in the "Coffee subscription" field under "change".

The 5% subscription discount on the first order is not displayed?

Please click "Add to cart" to start the checkout process. The discount won't be visible directly in the cart, but only in the final step at checkout.

Can I add products to my subscription?

In the "Items" section, you can change your product selection using the "change" button.

You can supplement your subscription product selection either as a one-time purchase via "One-time purchase" or permanently via "Add".

What happens if a payment cannot be processed?

If a payment cannot be processed, you'll receive an email where you can securely update your payment method.

If you have any further questions, feel free to email us at: info@kaffeemacher.ch